“If one person calls you an ass, ignore them. If five people call you an ass, buy a saddle”.
When people give you feedback about something you’re doing, there is going to be “noise” in the system. You shouldn’t necessarily believe a small sample of feedback. But when a large number of people tell you the same thing, there is likely to be some truth to what they are saying.
Today I’m off to Kinross Dental to run a session on “Providing and Receiving Feedback” for the practice’s staff. This is quite a common issue in a workplace – sometimes staff members can be too blunt and other times they withhold too much. Most of the time, however, feedback isn’t as well received as intended.
If your organisation needs a presentation like this, then please let me know. I’d be happy to talk about options to suit your needs.